Welcome to Modestoo.store’s FAQ page. We’ve compiled a list of the most frequently asked questions our customers ask to help make your shopping experience as smooth and enjoyable as possible. If you have any other questions, please contact us.
What payment methods do you accept?
We accept payments via PayPal and Payoneer. Both payment platforms are secure and allow you to pay using a variety of methods, including credit cards, debit cards, and bank transfers.
How do I place an order?
To place an order:
Browse our collection of t-shirts and select the items you’d like to purchase.
Select your desired size, color, and quantity, then click “Add to Cart.”
Once you have added all the desired items to your cart, click on the cart icon and proceed to checkout.
Follow the on-screen instructions to complete your payment using PayPal or Payoneer.
Can I change or cancel my order after it has been placed?
If you need to change or cancel your order, please contact us immediately at [email protected] or call +1 672-454-5586. Orders can only be changed or canceled before they have been processed and shipped. Once an order has been shipped, you cannot cancel it, but you can return it according to our return policy.
What is your return policy?
We accept returns for unused, unworn items in their original condition within 30 days of delivery. Please refer to our Refunds and Returns Policy page for more information and instructions on how to initiate a return.
How long does it take to process a refund?
Refunds are typically processed within 30 business days after we receive and inspect the returned items. Refunds will be issued to the original method of payment used to make the purchase.
Do you ship internationally?
Unfortunately we only sell in the US region at the moment. We will announce when we have international sales.
How can I track my order?
Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
What should I do if I receive a damaged or defective item?
If you receive a damaged or defective item, please contact us within 48 hours of delivery at [email protected] or call +1 672-454-5586. We will arrange a replacement or refund and cover the return shipping costs if necessary.
Can I exchange an item?
We only offer exchanges for defective or damaged items. If you need to exchange an item, please contact us at [email protected] . For all other cases, please follow the return process and place a new order for the desired item.
How can I stay up to date on new products and promotions?
You can sign up for our newsletter to receive updates on new arrivals, special promotions and exclusive offers. Simply enter your email address at the bottom of our website to sign up.
How do I contact customer service?
You can contact our customer service team at:
Phone: +1 672-454-5586 (Hours: 8am – 6pm, Monday to Friday)
Email: [email protected]
Our business hours are 8am – 6pm (Monday to Friday). We are closed on Saturday and Sunday.