Effective Date: 24/08/2024
At Modestoo.store, we are committed to providing reliable and efficient shipping services to our customers, both domestically within the United States and internationally. This Shipping Policy outlines our procedures, shipping options, costs, and other important details regarding the shipment of our products.
1. Domestic Shipping (Within the United States)
1.1 Shipping Destinations
We ship to all 50 states, including Alaska and Hawaii, as well as U.S. territories such as Puerto Rico and Guam. We do not ship to P.O. Boxes or APO/FPO/DPO addresses.
1.2 Shipping Methods and Costs
We offer the following domestic shipping options:
Standard Shipping: Estimated delivery time is 5-15 business days. Standard shipping cost in the US is $6.99/order
Note: Shipping cost will vary depending on the total weight of the order. Final shipping cost will be displayed at checkout.
1.3 Order Processing Time
Orders are typically processed within 1-3 business days. During peak periods, such as holidays or promotional events, processing times may be longer. Orders are processed during our business hours: 8am – 6pm, Monday to Friday. Orders placed on weekends or public holidays will be processed on the next business day.
1.4 Tracking Your Order
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this number to track your order on the carrier’s website.
1.5 Delivery Times
Delivery times are estimated from the date your order is shipped, not the date it is placed. Please note that delivery times may vary based on the destination and external factors such as weather conditions or carrier delays.
2. International Shipping
Unfortunately, we do not currently offer international orders. We will update you with more information about international orders when we start selling internationally. If you have any questions about international purchases, please send us a message at [email protected] for answers!
3. Shipping Restrictions
- P.O. Boxes: We do not ship to P.O. Boxes.
- APO/FPO/DPO Addresses: We do not ship to APO, FPO, or DPO addresses.
- Restricted Products: Some products may be restricted from shipping to certain areas due to size, weight, or local regulations. You will be notified at checkout if the product cannot be shipped to your location.
4. Undeliverable Packages
If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal to accept the package, we will contact you to arrange for reshipment. Additional shipping charges may apply.
5. Lost or Damaged Packages
5.1 Lost Packages
If your package is lost in transit, please contact us immediately at [email protected] or call +1 672-454-5586. We will work with the carrier to locate your package and, if necessary, arrange for a replacement or refund.
5.2 Damaged Packages
If your package arrives damaged, please take photos of the damage and contact us within 48 hours of receipt. We will assist you in filing a claim with the carrier and arrange for a replacement or refund.
6. Delivery Times
Please note that delivery times are estimates and are not guaranteed. While we strive to deliver orders within the estimated time frame, there may be delays due to factors beyond our control, such as customs processing, weather conditions, or carrier issues.
7. Changes to the Shipping Policy
Modestoo.store reserves the right to update or modify this Shipping Policy at any time. Any changes will be posted on this page, and the effective date will be updated. We encourage you to review this policy periodically to stay informed about our shipping practices.
8. Contact Us
If you have any questions or concerns about our International and Domestic Shipping Policy, please feel free to contact us:
- Address: 4440 Mitchell St, North Las Vegas, NV 89081, US
- Phone: +1 672-454-5586
- Email: [email protected]